In this section, you can find the most frequently asked questions.
Is the business of your company legal?
Novartis-forex.io is a British company that performs all financial and commercial operations strictly in accordance with British law, relying on licenses and permits issued by the UK government supervisory authorities.
Who can be your investor?
Novartis-forex.io is open to cooperate for everyone. Any individual or corporation from any nation may open an account with us, and we are happy to accept investors from wherever on the planet. The main condition is tolerating our terms.
How many accounts can I open with Novartis-forex.io?
Each client can open and manage only one single account. Please observe this rule.
How much does it cost to open an account with you?
Opening account with us is absolutely free. There are no hidden costs and no maintenance fees.
Can I lose my money investing with your company?
Your investment, as well as your trust is our core values. We will make every effort to protect your money and reduce the risk of loss to zero.
What information about myself should I provide to the company?
The minimum amount of information about you that the company needs is your full name, your email address and payment details.
What the company is doing with respect to the confidentiality of the personal data provided?
We collect your personal information solely for use in cooperation with investors. Under no circumstances will these personal data be disclosed to third parties.
Can I be sure of the security of my data?
We guarantee to our users the protection and safety of their personal information. The site is protected from all DDoS attacks. Any transmitted data passes SSL-encryption. We have only reliable script and high-class SSL certificates.
What kind of investment plans do you offer?
Novartis-forex.io offers several investment plans with accrual after certain number of calendar days depending on the size of deposit amount.
Which payment methods do you accept?
At the moment we work with PerfectMoney, Bitcoin, Litecoin, AdvCash and Payeer payment systems.
Can I cancel the financial transactions on the website?
No, you cannot. All the operations are deemed final and are executed immediately.
How do I make my first investment?
In order to make an investment with us, you must first become our registered member. Once you are registered, you can always sign in to your private & secure account area using your username and password you first signed up with and make your investment. You will need to click on 'Make Deposit', there you can choose a payment method and follow the page simple instructions to complete your investment.
When can I get profit and the invested amount?
According to all investment offers, you will be able to get a profit and the invested amount after termination of the validity period of investment.
Is there any limit on the number of investment plans? Can I open different plans at the same time?
There is no limit on the number of investment plans. Yes, you can open different plans at the same time.
Are there any restrictions on investing?
Investments are accepted in strict accordance with investment proposals. Minimum investment is $10. Maximum amount of investment is $100,000.
Can the deposit created be increased?
No, you cannot increase the deposit that has already been created. However, you can create an unlimited number of other deposits.
What payment system can I use for withdrawal? Can I choose?
Withdrawal is available only by using the same payment system which were used to make a deposit.
How fast are the operations of transferring funds on the deposit, as well as the withdrawal of the funds?
All deposit operations are performed immediately. Deposit of money is performed with the speed of processing the request by servers, and that is just done in a flash of a second. However, in order to improve our platform's security and financial stability for achieving a long-term partnership with its users, withdrawal requests can take from a few hours up to 24 business hours to be processed.
I have problems with the withdrawal procedure? What should I do?
Get in touch with our customer support service. There may be technical problems with the payment system you use.
How do I know the history of my account transactions?
Enter the investor area and in the member menu you can see the history of your account 'transactions'.
What is the partnership program?
The partner program is a set of technical solutions and financial capabilities that have been created for active investors who are ready to participate in the development of our company and receive a worthy reward for it.
Who can join your referral program?
Anyone opening an account on our site can join our referral program.
How does the referral program work?
The aim of the partnership program is to attract as many clients as possible. Being a partner, you get up to 5% bonus from each deposit made by your referral. The more referrals you attract, the more they deposit, the more bonuses you will receive.
What is necessary to have an opportunity to earn the partner reward?
To have an opportunity to earn the partner reward, you just need to create the personal account in our program; to have the own investments in the program is not necessarily.
My referral made reinvestment, but I did not get the partner reward. What could be wrong?
Most likely, your referral made reinvestment from the account balance. At the investments, created from the account balance, the partner reward will not be accrued.
In case your question is not answered in the FAQs section, kindly get in touch with the Support Team.